Privacy Policy

Privacy Policy:

This Privacy Policy describes how we collect, use, store, and protect customer information on our e-commerce website, in compliance with the Protection of Personal Information Act (POPIA) of South Africa. By using this website, you consent to the practices outlined below. Please read this Privacy Policy carefully.

1. Information Collection:

   a. Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, contact number, and shipping address. This information is necessary for order processing and fulfillment, and we will only collect what is required and relevant.

   b. Payment Information: We do not store or directly process payment information. All payment transactions are securely handled by trusted third-party payment processors.

2. Use of Information:

   a. Order Processing: We use your personal information to process and fulfill your orders, communicate order updates, and provide customer support related to your purchases.

   b. Communication: We may use your email address or contact number to send you transactional or promotional communications regarding your orders, updates, special offers, or newsletters. You can opt-out of receiving promotional communications at any time.

   c. Improving User Experience: We may collect non-personal information such as cookies, log files, and analytics data to improve the functionality and performance of our website, customize your experience, and track website usage trends.

3. Information Security:

   a. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, as required by POPIA.

   b. We use secure socket layer (SSL) encryption technology to encrypt sensitive data during transmission.

   c. While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Third-Party Disclosure:

   a. We do not sell, trade, or transfer your personal information to third parties without your explicit consent, except as necessary for order fulfillment or as required by law.

   b. We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products, or analyzing website usage. These third parties are obligated to maintain the confidentiality and security of your personal information.

5. Data Retention:

   a. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, as required by POPIA, or as otherwise permitted by law.

6. Your Rights:

   a. You have the right to access, update, correct, or delete your personal information. Please contact us using the information provided below to exercise these rights.

   b. You may also request information about the personal data we hold about you and request its transfer to another party, in accordance with the provisions of POPIA.

7. Changes to the Privacy Policy:

   a. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this website.

If you have any questions or concerns regarding this Privacy Policy or the use of your personal information, please contact us at hello@kalmkind.co.za.

Last updated: 02/03/24

By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy, as well as the provisions of POPIA.