Refund and Return Policy

Return and Refund Policy:

This Return and Refund Policy outlines the process, conditions, and terms associated with returning products, obtaining refunds, and exchanging items for our e-commerce website in South Africa. Please read this policy carefully before making a purchase.

1. Returns and Exchanges:

a. We accept returns and exchanges within 7 days from the date of delivery, provided that the product is unused, in its original condition, and in its original packaging.

b. To initiate a return or exchange, please contact our customer support team with your order details and reason for return/exchange. We will provide you with further instructions.

2. Non-Returnable Items:

a. Certain items, such as personalized or customized products, perishable goods are non-returnable. We cannot accept returns or exchanges for these items unless they are defective or damaged upon arrival.

3. Return Shipping:

a. If the return/exchange is due to our error or a defective/damaged product, we will cover the return shipping costs.

b. If the return/exchange is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.

4. Refund Process:

a. Once we receive the returned product and verify its condition, we will initiate the refund process.

b. Refunds will be issued using the original payment method. Please allow 5 business days for the refund to be processed and reflect in your account.

5. Partial Refunds:

a. In some cases, a partial refund may be issued for products that are returned with missing parts, damage not caused by our error, or signs of use that affect the resale value.

6. Damaged or Defective Products:

a. If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.

7. Exchange Process:

a. If you wish to exchange a product for a different size, color, or model, please contact our customer support team. We will assist you in arranging the exchange based on product availability.

8. Order Cancellation:

a. Orders can only be canceled before they are dispatched for shipping. Once the order is shipped, it cannot be canceled. Please contact our customer support team as soon as possible if you need to cancel your order.

9. Dispute Resolution:

a. In the event of any disputes or disagreements regarding returns, refunds, or exchanges, we encourage you to contact our customer support team. We will work with you in good faith to resolve the issue.

We strive to provide a smooth and hassle-free return and refund process. However, please note that certain conditions and restrictions may apply. We appreciate your understanding and cooperation.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at hello@kalmkind.co.za

Last updated: 02/03/24