Shipping & Delivery Policy

Shipping and Delivery Policy:

This Shipping and Delivery Policy outlines important information regarding the shipping methods, estimated delivery times, shipping fees, international shipping options, and specific terms related to shipping and delivery for our e-commerce website in South Africa. Please read this policy carefully before placing an order.

1. Shipping Methods:

   a. We offer standard shipping within South Africa using reputable courier services.

   b. Expedited shipping options may be available for certain products or upon request, subject to additional fees.

2. Estimated Delivery Times:

   a. We strive to process and dispatch orders within 5 business days after payment confirmation.

   b. Estimated delivery times vary based on the shipping destination, courier service, and any unforeseen circumstances. Please refer to the estimated delivery timeframe provided during the checkout process.

3. Shipping Fees:

   a. Shipping fees are calculated based on the weight, size, and destination of the package.

   b. Shipping fees will be clearly indicated during the checkout process before payment confirmation.

4. International Shipping:

   a. Currently, we only offer shipping within South Africa and do not provide international shipping options. We apologize for any inconvenience caused.

5. Tracking and Order Status:

   a. Once your order is shipped, we will provide you with a tracking number and instructions on how to track your package.

   b. You can check the status of your order by visiting the “Order History” section in your account or by contacting our customer support team.

6. Address Accuracy:

   a. It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We will not be held liable for any delays or losses resulting from incorrect or incomplete address information.

7. Delivery Issues:

   a. In the event of a delivery issue, such as a delayed or lost package, please contact our customer support team. We will work with the courier service to resolve the issue as quickly as possible.

8. Customs and Duties:

   a. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. We are not responsible for any customs clearance delays or charges.

9. Force Majeure:

   a. We shall not be liable for any delay or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation disruptions.

10. Order Cancellation or Modification:

    a. Once an order has been placed and payment is confirmed, it may not be canceled or modified. Please review your order carefully before completing the payment.

We strive to provide accurate and efficient shipping and delivery services. However, please note that unexpected circumstances may occasionally cause delays or issues beyond our control. We appreciate your understanding and cooperation.

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact our customer support team at hello@kalmkind.co.za

Last updated: 02/03/24