Terms & Conditions

Terms and Conditions:

Welcome to our e-commerce website! These Terms and Conditions outline the rules, responsibilities, and legal agreements between the website owner and the users/customers. By accessing and using this website, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase.

1. Product Descriptions:

a. We strive to provide accurate and up-to-date product descriptions, including information about features, specifications, and availability.

b. However, we do not guarantee the accuracy or completeness of the product descriptions. If you have any questions or concerns, please contact us for clarification before making a purchase.

2. Pricing and Payment:

a. All prices displayed on our website are in South African Rand (ZAR) and include applicable taxes, unless otherwise stated.

b. We reserve the right to modify prices at any time without prior notice, but such changes will not affect orders that have already been placed.

c. Payment for orders is required at the time of purchase. We accept various payment methods, including credit/debit cards and electronic funds transfer (EFT). Details for each payment method will be provided during the checkout process.

3. Shipping:

a. We offer shipping within South Africa, and specific shipping options and fees will be displayed during the checkout process.

b. We strive to process and ship orders promptly, but delivery times may vary depending on the destination and other factors beyond our control.

c. We are not responsible for any delays or damages caused during the shipping process, but we will assist in resolving any issues to the best of our abilities.

4. Returns and Refunds:

a. We want you to be satisfied with your purchase. If you are not happy with your order, please contact us within [number of days] days of receiving your package to initiate a return or exchange.

b. Returns are accepted for products that are unused, in their original condition, and with all original packaging intact.

c. Refunds will be issued upon receipt and inspection of the returned items. Return shipping costs are the responsibility of the customer, except in cases of faulty or damaged products.

5. Warranties:

a. We strive to provide high-quality products. For certain products, manufacturers may offer warranties that cover defects or malfunctions within a specific period. Please refer to the product documentation or contact us for warranty details.

6. Dispute Resolution:

a. In the event of a dispute arising from these Terms and Conditions, both parties agree to first attempt to resolve the issue through good-faith negotiations.

b. If a resolution cannot be reached, the dispute shall be submitted to arbitration in accordance with the laws of South Africa.

These Terms and Conditions are governed by the laws of South Africa and any disputes will be subject to the exclusive jurisdiction of the courts in South Africa.

By using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree to these terms, please refrain from using this website for making purchases.

Last updated: 03/02/24

If you have any questions or concerns regarding these Terms and Conditions, please contact us at hello@kalmkind.co.za